Never worry about missing out on an e-mail from your customer again. Every e-mail is automatically made into a ticket that is assigned to the correct department, and lastly to the support agent.
Add multiple e-mail addresses, set routing and filtering rules to streamline your support process. Experience e-mail support done right!
Increase your sales by adding a chat button on your website. Be there for your customers when they have a question for you. Live chat increases conversion rates of visitors to paying customers on average by 23%. My Minings chat systems allow you to see what your customer types even before he sends the message, allow you to send attachments, see where your visitors are from, transfer the chats to other agents and much more.
Talk to your customers over phone or pc to pc calls. No need to buy phones for your agents, you can receive calls directly on your computer. My Minings uses Twillio for its voice call integrations. Get a 1-800 number for your customer service.
Simultaneously chat with your customers, no need to spell anything over the phone anymore. Your conversations and chats will be kept in one ticket. Build automated call routing schemes with an unlimited number of support agents and departments.
Archive your Facebook communication in tickets. Categorize and search your Facebook posts and comments made by your customers. Surprise your customers with lightning-speed customer service on social media. Ticket responses are automatically posted to Facebook in real time.
Manage an unlimited number of profiles and wall pages. Define access to your Facebook pages via My Minings and restrict your agents from page administration on Facebook.
Monitor all tweets matching your filters and turn them into tickets. Let your agents answer or retweet them directly from your help desk. Backup your Twitter communication in tickets. Easily categorize, add tags and search all tweets related to your company. Manage access to your Twitter accounts, restrict your employees from changing your Twitter account settings.
Encourage customers to send you new ideas and feedback for future development. Discuss each idea with your customers in an easy to use feedback forum. Do you know what are the most important features for your customers? Let them vote!
Clearly communicate the progress of implementation with your customers.
By using My Mining's contact forms, you will automatically transform every message into a ticket your agents can solve right away! Use a predefined form or create your own and collect additional data about your customers.